Welcome to MOL Customer Care!

MOL.com is commited to provide quality services to its customers and business partners.
If you would like to submit a question, query or comments, please complete one of these forms below:

Need answer instantly? Please click the LIVE SUPPORT button or leave your message when it shows OFFLINE.
Enquiries, issues relating to MOLCyberCafes reseller program, MOLePoints and etc. Issues relating to games subscription, top-up and etc.

Issues relating to reload, PIN, serial number and etc.

 All other queries relating to products and services offered by MOL.com portal
Track your recent request here if you have a Ticket Number.

Alternatively, you can contact us via e-mail, phone, mail or fax.

Ask for: Customer Care
Tel: + (603) 2082 1251
+ (6016) 201 4600 (Weekends and Public Holidays only)

Fax:

 + (603) 2082 1252 / + (603) 2082 1253
E-Mail: customercare@mol.com
Address: MOL AccessPortal Berhad
Lot 07-03 & 08-03,
Level 7 & 8, Berjaya Times Square,
No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Service Hours Monday - Friday (9AM - 6PM) GMT 0800
Weekends and Public Holidays (12PM - 4PM)
Please allow us 12 - 48 working hours to response to your questions.