www.mol.com is a portal of major products and services from around the world such as online games, travel & leisure, flowers, domain names, which can be purchased with MOLePoints. There are 4 versions for the MOL Portal, namely an international version, MOL Global, MOL Greater China covering China, Hong Kong, Macau and Taiwan, a localized version MOL Malaysia for Malaysian residents and a localized version MOL India for Indian residents. For residents in China, Hong Kong, Macau and Taiwan, click HERE to visit MOL China. For residents from India, click HERE to visit MOL India. For residents from other countries, click HERE to visit MOL Global.

www.gameshive.com is a premier online games portal, constantly updated with the latest online game titles worldwide. It features a comprehensive selection of all major online games around the world. MOL Members can purchase products here using MOLePoints. There are 4 versions for the GamesHive Portal, namely an international version, GamesHive Global, Gameshive China covering China, Hong Kong, Macau and Taiwan, a localized version GamesHive Malaysia for Malaysian residents and a localized version GamesHive India for Indian residents. For residents in China, Hong Kong, Macau and Taiwan, click HERE to visit GamesHive Greater China .For residents in India, click HERE to visit GamesHive India. For residents outside of Malaysia, click HERE to visit GamesHive Global to learn more about GamesHive Global.

MOLePoints is an online micro-payment system. Think of it as your wallet on the Internet. One MOLePoints is equivalent to RM0.01, thus 100 MOLePoints translates to RM1.00. With MOLePoints, you can purchase all the products and services offered on www.mol.com and www.gameshive.com. There are currently 4 versions of MOLePoints, namely an international version, MOL Global, MOL China covering China, Hong Kong, Macau and Taiwan, a localized version MOL Malaysia for Malaysian residents and a localized version MOL India for Indian residents. For residents in China, Hong Kong, Macau and Taiwan click HERE to visit MOL Greater China to learn more about MOLePoints .For residents in India, click HERE to visit MOL India to learn more about MOLePoints .For residents outside of Malaysia, click HERE to visit MOL Global to learn more about MOLePoints.

1. Convenience. You do not need to have a credit card to purchase products or services online. Click HERE to find out where you can get MOLePoints.
2. Large selection of products and services. We have all local online games as well as most of the popular online games worldwide. If there’s a game you wish to see us carry, let us know by clicking HERE.
3. Real time order and processing. Once you purchased a product or service and if it is in stock, it will be delivered to you immediately.
4. Fast and efficient customer care via online chat or phone for our MOL Members.
5. Exclusive invites and goodies for our MOL Members only, such as closed beta invitation for soon to be released online games and exclusive in-game items.

There are several ways to purchase MOLePoints, whether through physical outlets, Internet banking or through alternative payment methods listed below. Please click on the relevant links to access its specific FAQ.

Physical Outlets:
7-Eleven
Epay
OnePoint
Mr. Kiosk
MOLePoints Centers

Internet Banking:
Maybank2U.com Guide
RHB Bank Guide
CIMB Bank, Public Bank, Hong Leong Bank and Bank Islam through FPX Guide

Alternative Payment Methods:
PosPay Guide
Mobile Money Guide
Dolar Maker Guide

You can register for free by clicking here. Kindly fill up the form accordingly and click on confirm. After registering, you will need to validate your account before it can be used. A validation email entitled “MOL – Account Validation” will be sent to the email account you used for registration. Simply click on the link in the email to validate your account and it will be ready for use.

Click here to recover your password.

For Internet Banking and Alternative Payment Methods, your MOLePoints will be credited to your account automatically.

For purchases through Physical Outlets, simply login to your MOL Member account and click on the outlet where you purchased your MOLePoints under the MOLePoints Reload tab. Enter the serial number and PIN from the printout slip you obtained and click submit.

Just click on the product you wish to purchase, select the denomination (if applicable) and click buy. Then, enter your MOL Member username and password to confirm your identity.

If you are already logged in, simply click buy and re-enter your MOL Member password on the confirmation page. Kindly note that once an order is submitted and processed it cannot be reversed.

For online game products and telecommunication reloads, you will get the product’s serial number and PIN (if applicable) immediately. Immediate response would also be for travel & leisure bookings and domain names purchases. For flowers & gifts, pick-up & delivery service, movies and magazines, there will be some lead time for delivery and confirmation. For mobile content, it will be sent to your mobile phone and lead time will be dependant on your mobile service network.

A MOLePoints Transaction Confirmation Email containing your serial number and PIN code will be sent to your designated email address upon completion of a successful transaction. The main reason some of our users do not receive their MOLePoints Transaction Confirmation Email is because it has been blocked by an overzealous spam filter. Please check your junk/spam folder, before contacting the MOL Customer Care if you do not receive your MOL Confirmation Email.

Add the following email addresses to your contact list/address book.

1. molepoints@molinternational.com (For International MOLePoints members)
2. molepoints@mol.com (For Malaysian MOLePoints members)

Or you could open your Spam/Junk folder, select the MOLePoints Transaction Confirmation Email and select the option “Not Junk/Not Spam”. This tells your email program not to filter it as spam/junk in future.

First, login to your MOL Member account and click on Transaction History. You will be able to view the last 3 transactions. Identify which transaction that you wish to recover. If the transaction is not displayed, click on Show Previous Transactions or Show All Transactions to search for the transaction that you wish to recover. After you identify the transaction to recover, click on Display PIN and a pop up will appear. Enter your MOL Member account password and click on continue. The serial number and PIN for that transaction will be displayed.

Kindly follow the above instructions to recover the product’s transaction information and verify that you have the correct serial number and PIN. Do ensure that you enter the serial number and PIN correctly to the game operator’s website and as required.

If you are still unable to use your product, visit our Customer Care Center for further assistance.

After purchasing the game product, you will receive a serial number and PIN for the game. To load it to the game, you must login to your game’s website and enter the serial number and PIN to your account. After that, close your browser and/or game and login again, as sometimes there may be delays for the game’s system to reflect the newly loaded credits. If you still face issues you should contact the game’s operator.

This function allows you to reload MOLePoints you purchased from physical outlets to an account other than the one you’re logged into. For example, you can reload MOLePoints to your friend’s account or your sibling’s account and once you’ve reloaded to their account, they can use the MOLePoints immediately.

You must first purchase MOLePoints from one of our physical outlets. You cannot reload someone else’s account through Internet banking or other alternative payment methods. After purchasing MOLePoints, login to your MOL Member account with your username and password. After login, click on the outlet you purchased your MOLePoints from and click on the Friend’s / Third Party Account as the Reload Choice. Enter the username of your friend’s or the third party’s account, the serial number, PIN and click Reload. Be sure to check the username and ensure it is correct before submission. Processed reloads cannot be reversed.

You do not need to! It’s only meant as a convenience if you want to reload to someone else’s account. Reasons might be that you’re buying MOLePoints for your relatives or friends, for example.

No. The MOLePoints must be credited fully into one account only.

No. Once you reloaded the MOLePoints to someone else’s account, all the MOLePoints belong to them and you cannot use it.

No, we cannot reverse transactions once it is confirmed by you and processed.

Sometimes the receipt printed at certain outlets is unclear due to many reasons. Before contacting us, we have found that the most common errors can be resolved by following one of the two tips below:

We have no “i" and “o” in our PIN code
We do not have the letters “i" and “o” in our prepaid-vouchers PIN. If in doubt, replace any letters which looks like an “i" to the number “1” and any “o” to the number “0” (zero).

Replace the letter “o” with “u”.
Another common error is that the letter “u” sometimes looks like the letter “o”. Replace the letter “o” with the letter “u”.

Please check your browser’s settings and temporarily enable or allow the pop-ups for www.mol.com and www.gameshive.com to function properly.